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Support access

If you need help with solving a problem on the server from our specialists, you need to grant root access to the server. This can be done through the Control Panel.

To do this you will need:

  1. In the "Settings"->"Main"->"Support access" section specify the desired validity period and click the Grant access button:

    Server access menu in FASTPANEL


    If this menu does not exist, you need to install the sshd_auth_key module under Applications:

    Applications menu in FASTPANEL

  2. After that, you have the option to copy the access certificate and revoke it prior to the scheduled date:

    Server access menu in FASTPANEL

  3. Send the certificate to our specialists, so we can access the server if the SSH is available.


    Access to the server by certificate is valid only for our host If you have closed access to the SSH server through a firewall, you will need to allow connection from the IP of this host to grant access.