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Server administration

Do you need help with administration?​

We can assist you with software setup and installation, troubleshooting and diagnostics, and other issues. Benefits of using our technical support:

  • Save your time and nerves
  • Our team consists of highly experienced professionals
  • You’ll be in contact with real people
  • Average response time is less than 30 minutes
  • We are available 24/7

How does the interaction work?​

  1. Check Your License or Package
    To access paid support services, you must have an active Extended License or a Server Help Package with available tickets.
    Server Help Packages provide the following options:
    • 3 tickets per month
    • 5 tickets per month
    • 10 tickets per month
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The number of available tickets resets each month. Unused tickets do not carry over to the next month.

  1. Submit a Ticket
    If you meet the requirements and still have tickets remaining, submit a ticket through the billing panel.

  2. Work Assessment
    Our team will review your request and assess the scope of work.

  3. Approval and Execution

    • If the work is feasible, we will confirm the tasks and proceed
    • If we determine that the requested tasks cannot be performed, the ticket will be refunded to your purchased package or license

List of services provided​

Assistance with migrating from other control panels​

  • Data and settings transfer from another panel to FASTPANEL®

Server management​

  • OS updates (Debian, Ubuntu)
  • Firewall configuration
  • Resetting root user password
  • Network interface configuration
  • Identifying service downtime causes
  • Server hardware diagnostics (disks, RAM, temperature)
  • Custom disk partitioning
  • RAID array assembly
  • Checking file systems for errors

Website management​

  • Assistance with initial installation of popular CMSs (Drupal, WordPress, Joomla, OpenCart, etc.)
  • Transferring websites from an external server (PHP only)
  • Cloning websites within one server
  • Deploying websites from archives
  • Identifying causes of website downtime
  • Resetting CMS administrator password
  • Creating website backups

Environment setup​

  • Installing Node.js, Go, Python, Ruby for a project
  • Web server configuration assistance
  • OpenVPN/Wireguard setup
  • Installing other (non-FASTPANEL) control panels

Tasks we do not perform​

  • Server/website protection against DDoS attacks
  • Cleaning websites/servers from malware
  • Making changes to website/project code
  • Configuring fully manual settings not related to FASTPANEL®
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If the required type of work is not listed in this document, the decision to add it is made by the technical support team on a case-by-case basis.

Order service​

You can order the paid administration service in the billing panel.

Agreement​

Also, please review the terms of paid administration outlined in the agreement.